Refund policy

Sometimes it’s just not the right fit.

We want you to love your Department of Culture goods. If something isn’t working out, here’s how to send it back.

What’s eligible

We accept returns of unworn, unused items with all original tags and labels still attached.

Items must be shipped back to us within 30 days of delivery.

Start with an email

Email hello@thedepartmentofculture.com with your order number and the items you’d like to return. We’ll send you the return address and instructions.

Please contact us before mailing anything back so we know to expect your package.

Return shipping

Return shipping is at your expense, and original shipping charges are nonrefundable.

We recommend using a tracked shipping service and keeping your receipt until your return is complete.

Your refund

Once we receive and inspect your return, eligible items will receive a refund of 95% of the merchandise amount you paid, after any discounts. We retain the remaining 5% as a return processing fee and covering the credit card fees.

Original shipping charges are excluded from the refund. Refunds are issued to your original payment method.

We aim to review returns and issue approved refunds within 5 business days of receiving them. Your bank or payment provider may need additional time to post the refund.

Something arrived damaged or incorrect?

Email hello@thedepartmentofculture.com with your order number and a photo of the issue so we can help make it right.

Thanks for supporting our little husband-and-wife operation—and for giving our goods a place in your Utah adventures.